Last Updated: 10th October, 2024.

Overview

At Briefnest.com, we strive to ensure that both businesses and freelancers have a positive experience in our creative services marketplace. We understand that sometimes things don’t go as planned, and this Refund and Returns Policy outlines how we handle such situations. Please read this policy carefully.

1. General Refund Policy

Eligibility for Refunds:

Refunds are considered in cases where the services provided do not meet the agreed-upon specifications, or deadlines, or are incomplete.

Refund requests must be submitted within 30 days of order completion.

Non-Refundable Transactions:

Services rendered and fully delivered as per the project agreement are generally not eligible for a refund.

Any disputes about completed work should be resolved directly between the buyer and the service provider when possible.

2. Making a Refund Request

To initiate a refund request, please contact our support team at support@briefnest.com with your order details and the reason for the refund.

Our team will review your request and may ask for additional information or evidence regarding the dispute.

3. Refund Process

Once a refund is approved, it will be processed using the original payment method. Please allow [number of days] business days for the refund to reflect in your account.

Partial refunds may be issued at our discretion based on the portion of services completed.

4. Resolving Disputes

Briefnest.com encourages open communication to resolve disputes between buyers and service providers. Our customer service team can mediate when necessary.

If an agreement cannot be reached, we reserve the right to make a final decision regarding the refund based on the evidence provided by both parties.

5. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

6. Contact Information

If you have any questions or concerns about this Refund and Returns Policy, please contact us at:

Email: support@briefnest.com